Patient Satisfaction does not show up on the various change-based benchmarking reports. This is because satisfaction is only measured once for post-program. Therefore, there is no change value so it cannot be included on these reports.
With our Premium Benchmarking Service, we supply a National Average Patient Profile so that the average and standard deviation for the nation is available as a data point. You can compare that with your own Average Patient Profile report generated at your site to get a sense of how your program compares.
24 Mar 2010 01:33 PM MDT
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