This page includes Frequently Asked Questions (FAQ) for sales & support.

Sales Questions

Support Questions

Outcomes Questions

Benchmarking Questions

Sales Questions

Q: What type of computer do I need to run the software?
A: Click here to see our product requirements.

Q: Is your product networkable?
A: Yes, more information here.

Q: Is your product HIPAA compliant?
A: There is no such thing a “HIPAA compliant” software.  HIPAA itself puts no requirements on software.  Therefore, using the Final Rules of the Health Insurance Portability and Accountability Act (HIPAA) of 1996 as guidelines, we adhere to the industry best practices for the privacy and security of protected health information.  We have released version 2.2 of our software that adds the features need for facilities to claim HIPAA readiness in regards to this application.  Read our HIPAA readiness statement.

Q: What is the cost of your benchmarking?
A:  In July of 2003, we introduce two levels of benchmarking:  standard and premium.  Standard is free. Premium is a pay per year service.  More information here.

Q: Is the benchmarking database a national database or your company’s?
A: The benchmarking database is owned and operated by Orion Software Development.  We combine all the data we receive from programs throughout the nation into the database.  It is the largest nationwide CVPR outcomes database.

Q: What additional costs are there to interface with Quinton?
A: There is an additional cost that you have to pay Quinton. There is a piece of “bridging” software that you need from Quinton in order to transfer data from the Q-Tel into our software.

Q: What additional costs are there for support services?
A: None.

Q: How do upgrades work?
A: We have 2 types of upgrades: maintenance/service releases and upgrades.   The first type are free to existing customers. We fix bugs and small to medium enhancements, etc. Keep the software running flawlessly and keep up with the latest advances. We do those about once a quarter.  Then we have upgrades.  These are major releases – like Windows 95 to Windows 98. They come out less frequently. We came out with version 1.0 in 1997 and then version 2.0 in 2000.  Between 1997 and 2000 we had lots of service releases at no charge.

Q: What is the cost of upgrades?
A:  We can’t speculate but can tell you our history. We started selling our software at $350 back in 1997. In 2000, with version 2.0 we raise our retail price to $650. If you had 1.0 and upgraded to 2.0, the cost was $200. So you only had spent $550 with us and you had all the latest. So as you can see we help you preserve your investment with us by offering low cost upgrades that traditionally are less than 1/2 the price of the whole product. We plan to continue that but you will see our retail price continue to climb with new releases. Part of that deals with sub-licensing of tools that we include in our software.

Q: Will you share a client list so I may call them?
A: Yes.  Click here.

Q: Is there a way to change or personalize parameters?
A: Yes.  Orion Outcomes offers an add-on module that allows you to add custom outcomes for a fee.

Q: Do you have individuals that come to our location to show us how to use the software?
A: No.  In order to maintain our low pricing, Orion isn’t able to do on-site training or education. Instead, the product comes with training materials in the form of manuals and audio/video CD-ROM tutorials.  The combination of these materials and the ease of use of the software has allowed hundreds of programs across the United States to start using the program successfully within days.

Q: Can I see a copy of the license agreement?
A: You can view it by clicking here.

Q: What costs are involved with using the SF-36 for my program?
A:  The SF tools are included inside of Orion Outcomes but in order to administer the SF tools, each program will need to secure a license from QualityMetric, the copyright holder, by contacting them through there web site at www.qualitymetric.com.

Support Questions

Q: How do I create a backup file for my database in the event the system should crash?
A: In version 2.1 and higher, you can create a backup by going to the menubar and choosing File->Maintenance->Backup Database.  In previous versions to backup your data, close all programs. Enter the directory where you installed Orion Outcomes. If you are not sure where its installed, use the Windows find feature.   There will be a file called odmsdt.mdb. It contains all of your patient information and outcome data. You must make a copy of this file to a safe place.

Q: Is there any way to print out a sheet for each patient that looks like page 22 in the Outcomes Program Manual, the cardiac outcomes info sheet?
A: There is no page that you can print that looks exactly like this one. But you can print a patient outcomes summary report which will list all of the values for two sessions. If you only have one session worth of data the other column will just remain empty.

Q: Is there a shorter version of the Diet Habit Survey & Knowledge Test? Or other with similar accuracy?
A: There is not. These tests are meant to be exhaustive so that they are able to cover the wide range of patient levels.

Q:  When you print the Cardiac Knowledge Test, why do the answers (a,b,c,d) appear out of order (b,c,d,a)?
A:  This defect has been fixed in version 2.00.008 and higher.  Download the latest service release to correct the problem.

Q:  After upgrading to ODMS Version 2.0, how does one score old SF-36 surveys?  The scoring tool seems to have a different number of responses than the survey I have.
A:  To score version 1.0 SF-36 surveys, you must use a different scoring tool, not the SF-36v2 scoring tool.  An option has been added to the software to allow you to choose which scoring tool you would like to use. To select this option, open the Orion Outcomes. On the menu bar, choose Tools -> Options. You will see 3 tabs along the top of the Options dialog. Choose the Tools tab. The dropdown list gives you the option to use version 1.0 or version 2.0 scoring. You can even have it prompt you on a case by case basis. This option was added in version 2.01.000.  Download the latest service release to obtain this option.

Q:  I like the SF-36 scoring from from Orion Outcomes 1.0 better than running through all the questions in the new SF-36v2 scoring.  How can I quickly enter my answers?
A: The new SF-36v2 scoring form actually supports quick keyboard entry of data just as the older scoring form did.  Open the SF-36v2 scoring form and advance to the first question.  Press the number on your keyboard of the response.  You will notice that the answer is selected and the focus is moved to the next question.  Using this mechanism, you can quickly enter the data just as in the last version with the added benefit of seeing the questions.  This option was added in version 2.01.000.  Download the latest service release to obtain this option.

Q:   When we have patients enter the phase III program without going through phase II first, can we enter them like others but check “involved in maintenance” to separate from phase II?
A:  No.

Q:   When I open Orion Outcomes, I get an error that says: “The command line you used to start Microsoft Access contains an option that Microsoft Access doesn’t recognize.”   How do I fix this?
A:  Your system has been infected by the W32/SirCam@MM virus.  More information on this virus and a standalone removal download can be found on McAfee’s Virus AVERT web site.

Q: How can I separate the cardiac from the pulmonary patients in Orion Outcomes after importing from Quinton’s Q-Tel?
A:   If you are a legacy Q-Tel user, unfortunately there is no way to separate cardiac and pulmonary patients going into Quinton’s Outcomes 2.  With Q-Tel RMS, the customer needs to have the appropriate program chosen in “Program Type.” This then outputs to Q-Progress and can be downloaded into Orion Outcomes into the two buckets – cardiac and pulmonary.  Quinton does not have this functionality in the original Q-Tel.  Orion has provided a workaround in version 2.45.000 and higher that allows users to turn on a manual resolution mode that lets you choose the patient program type the first time the patient is imported.  Look for the option on the Tools->Options dialog.

Outcomes Questions

Q: Is it possible to enter 12 minute walk data into the 6 minute walk data entry screen?
A: No you can not use 12 minute distance walk data in place of 6 minute distance walk. Why spend the time doing a 12 minute distance walk when the 6 provides the same quality of results and uses less time and provides consistency between CR and PR patients.

Q: How do you ask questions on % compliance with diet & medication?
A: On page 33 of the manual the questions are listed as follows:  What percentage of time do you follow our medically prescribed diet?  What percentage of time do you take your medications as prescribed?

Q:  Is it possible to use your own knowledge test or does the program require that we use the provided test? The provide test seems too hard.
A:  No, you must use the test that comes with the software.  Concern regarding the difficulty of some test questions has been expressed by other clinicians. Remember that the test is designed to measure change in patient knowledge through rehabilitation. In order to do that the minimum number of questions needed is 40 and the questions must be difficult enough so that very few people can answer them all correctly. Compare it to something like the SAT college entrance exam. Only the very best students can ace this test. The percentage that does is less than 1%. It is a test that measures knowledge. Focus the patient on knowledge change rather than acing the test.

Q:  Do you have any information on AACVPR certification?
A:  Yes, we have a special page for this here.

Q:  Where do we get a copy of the Diet Habit Survey?
A:  It is in the Outcomes Program Manual that came with your software if/when you purchased it. If you can’t locate the hard copy, you can print a new one from the Help menu within Orion Outcomes.

Q: Do we just ask the patient to estimate his compliance with diet and meds?
A:  Yes, but some programs get more scientific and issue log books to the patients for tracking.

Q: What is involved with a Treadmill Test?
A:  Its just a normal treadmill stress test. Most people do not use it because its expensive and not available. The Six Minute Distance Walk is the preferred clinical outcomes tool.

Q: To score the DASI, do we have to input every question instead of just the score which is easily computed?
No, you can just type the final score in if you know it but most people use the scoring mechanism for accuracy.

Q: What are the MCS and PCS scores for the SF-36?
A:  Definitions are included in your Orion Outcomes online help.  Search for MCS or PCS.

Benchmarking Questions

Q:  How do I sign up for the Limited Benchmarking Service?
A:  There is no need to sign up.  Simply submit your data as if you haven’t paid for the Premium Benchmarking Service, the Limited Benchmarking Service is assumed.